ANY QUESTIONS?

Frequently Asked Questions

24/7 Customer Support

  • Orders are processed within 1–3 business days to ensure fast handling. Depending on your location, delivery typically takes 7–12 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

  • We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. Please see our Refund Policy for full details.

  • Yes, we ship worldwide and deliver to most countries.

  • You can contact our support team anytime at: korvo.support@gmail.com

    We aim to respond within 24 hours.

  • Once your order has been shipped, you will receive an email containing your tracking number and a tracking link so you can follow your shipment in real time.

  • Customs duties, taxes, and import fees depend on your country's regulations. Any additional charges are the responsibility of the customer.

  • Delivery times may occasionally vary due to customs processing or carrier delays. If your order takes longer than expected, please contact us and we will gladly assist you.

  • Orders may be changed or canceled within 24 hours of being placed. After that period, the order may already be in processing and can no longer be modified.

  • Please contact us immediately with your order number and clear photos of the issue. We will resolve the matter as quickly as possible.

  • Yes. We offer exchanges for sizing issues or product replacements, subject to availability.

  • We accept American Express, Apple Pay, Bancontact, Blik, Google Pay, iDEAL, Mastercard, Visa, Shop Pay and UnionPay. All available payment methods are displayed securely at checkout.

  • Yes. All payments are processed through secure encrypted payment gateways and your payment information is protected at all times.

  • Your payment is processed immediately after your order is successfully placed. You will then receive an order confirmation email.

Contact

You can also reach us at 

korvo.support@gmail.com — we aim to respond within 24 hours.