Terms of service

TERMS OF SERVICE

Last Updated: [Insert Date]

These Terms of Service govern the use of the Korvo website and all purchases made through our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

Article 1 – Definitions

Right of Withdrawal: The period during which a consumer may cancel a purchase in accordance with applicable consumer protection laws.

Consumer: A natural person acting outside their trade, business, or profession.

Ongoing Agreement: An agreement relating to a series of products or services delivered over time.

Right to Withdraw: The consumer's legal right to cancel a qualifying purchase within the applicable withdrawal period.

Company: Korvo, the seller of products offered through this website.

Distance Sales Agreement: An agreement concluded remotely through electronic communication.

CESOP: The European Union Central Electronic System of Payment Information.

Article 2 – Company Information

Brand Name: Korvo

Customer Support Email: korvo.support@gmail.com

Article 3 – Applicability

These Terms of Service apply to all offers, purchases, orders, and agreements between Korvo and its customers.

Before placing an order, customers are given access to these Terms of Service. By placing an order, the customer confirms acceptance of these terms.

If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 4 – Products & Offers

All offers displayed on the website are non-binding and may be modified or withdrawn at any time.

Product descriptions, images, and specifications are presented as accurately as possible. However, colors and product appearance may vary slightly depending on device settings and production differences.

Prices displayed on the website do not include any import duties, customs charges, VAT, or other taxes that may be imposed by local authorities unless explicitly stated otherwise.

Shipping costs, where applicable, are displayed during checkout.

Article 5 – Formation of the Agreement

An agreement is formed once the customer completes checkout and payment has been successfully processed.

Korvo reserves the right to refuse or cancel orders if fraud, misuse, pricing errors, or stock availability issues are suspected.

All orders remain subject to product availability.

Customers will receive an order confirmation after successfully placing an order.

Article 6 – Right of Withdrawal

Where required by applicable law, consumers may have a withdrawal period beginning on the date the goods are received.

To exercise this right:

  • Notification must be provided in writing within the applicable withdrawal period.

  • Returned products must be unused and returned in their original packaging and condition.

  • Proof of shipment may be required.

The right of withdrawal does not apply to:

  • Personalized products

  • Custom-made products

  • Hygiene products with broken seals

  • Digital products after delivery

  • Services already performed

Article 7 – Return Costs

Unless otherwise required by law, customers are responsible for return shipping costs.

Approved refunds will be issued after the returned product has been received and inspected.

Article 8 – Customs, Duties & VAT

  1. Customers are solely responsible for complying with import regulations in their country.

  2. Customers are responsible for all customs duties, taxes, VAT, import fees, clearance fees, and related charges.

  3. Korvo is not the importer of record.

  4. Any fees imposed by customs authorities or delivery carriers remain the responsibility of the customer.

  5. Customers should verify local import requirements before placing an order.

Article 9 – CESOP Compliance

In accordance with European Union regulations, payment service providers may report certain payment information to the CESOP system.

Korvo complies with all applicable legal requirements.

Article 10 – Product Compliance & Warranty

Products are supplied in accordance with the purchase agreement.

Customers should inspect products upon delivery and report defects within a reasonable period after discovery.

Returns must be submitted in accordance with the Refund Policy.

Article 11 – Shipping & Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery times are provided as guidelines only and are not guaranteed.

Korvo is not responsible for delays caused by:

  • Customs inspections

  • Carrier disruptions

  • Weather conditions

  • Government actions

  • Incorrect customer information

Failure to pay customs charges or import fees does not entitle the customer to a refund.

Article 12 – Complaint Procedure

Complaints should be submitted to:

korvo.support@gmail.com

Please include:

  • Full name

  • Order number

  • Description of the issue

Korvo aims to respond within 14 days of receiving a complaint.

Article 13 – Disputes

These Terms of Service shall be governed by applicable law.

Both parties agree to first attempt to resolve disputes through direct communication before pursuing formal legal action.

Article 14 – Pricing

Prices displayed on the website may be updated at any time.

Korvo reserves the right to correct pricing errors, typographical mistakes, and inaccurate product information.

If an obvious pricing error occurs, Korvo reserves the right to cancel the order and issue a full refund.

Article 15 – Intellectual Property & Brand References

Korvo is an independent retailer and is not affiliated with, endorsed by, or associated with any third-party brands unless explicitly stated.

All trademarks, brand names, and logos remain the property of their respective owners.

Any references to third-party brands are for descriptive purposes only.

Article 16 – Payment

Payment is required in full before products are shipped.

By submitting payment information, customers confirm they are authorized to use the selected payment method.

Korvo reserves the right to refuse or cancel orders where payment cannot be verified.

Article 17 – Customer Complaints

Customers should report any issue regarding an order as soon as reasonably possible.

If a complaint is determined to be valid, Korvo may, at its sole discretion:

  • Replace the item

  • Repair the item

  • Issue a partial refund

  • Issue a full refund

The chosen remedy will depend on the specific circumstances of the case.

Article 18 – Amendments

Korvo reserves the right to update or modify these Terms of Service at any time.

The latest version will always be available on the website.

Continued use of the website after changes have been published constitutes acceptance of the updated Terms of Service.

Contact Information

Korvo Support

Email: korvo.support@gmail.com

We aim to respond to all inquiries within 24 hours.