Contact information
ANY QUESTIONS?
FREQUENTLY ASKED QUESTIONS
24/7 Customer Service
How long does it take to receive my order?
Orders are processed within 1–3 business days to ensure fast handling. Depending on your location, delivery typically takes 7–12 business days for orders processed locally.
You will receive detailed delivery information, including a tracking link, in your confirmation email once your order has been shipped.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may return your item within 30 days of delivery. Please review our Refund Policy for full details and eligibility requirements.
Do you ship worldwide?
Yes, Korvo ships worldwide.
Need help with an order?
Our support team is always happy to assist. For any questions regarding your order, shipping, returns, or products, please contact us at:
SHIPPING & DELIVERY
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment in real time.
Will I have to pay customs or import fees?
Customs duties, taxes, and import fees depend on your country's regulations. Any additional charges imposed by customs authorities are the responsibility of the customer.
What happens if my package is delayed?
Delivery times may occasionally vary due to customs processing, weather conditions, or carrier delays. If your order takes longer than expected, please contact our support team and we will gladly assist you.
ORDERS & CHANGES
Can I change or cancel my order?
Orders may be changed or canceled within 24 hours of being placed. After this period, your order may already be in processing and cannot be modified.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will work to resolve the matter promptly.
Do you offer exchanges?
Yes. We offer exchanges for sizing issues or product replacements, subject to availability. Please contact our support team to arrange an exchange.
BILLING & PAYMENTS
What payment methods do you accept?
We accept a variety of secure payment methods, including:
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American Express
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Apple Pay
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Bancontact
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Blik
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Google Pay
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iDEAL
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Mastercard
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Visa
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Shop Pay
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UnionPay
All available payment options will be displayed securely during checkout.
Is it safe to pay on your website?
Yes. All payments are processed through secure and encrypted payment gateways. Your payment information remains protected at all times.
When will I be charged?
Your payment is charged immediately after your order is successfully placed. You will then receive an order confirmation email.
CONTACT US
If you have any questions, concerns, or require assistance, please contact us at:
We aim to respond to all inquiries within 24 hours.