Refund policy
REFUND POLICY
Last Updated: 17-06-2026
At Korvo, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.
Order Cancellations
Orders may be canceled within 24 hours of being placed.
After this period, your order may already be in processing and can no longer be canceled. Once shipped, the order must be received before a return request can be submitted in accordance with this policy.
Disputes & Chargebacks
If you experience any issue with your order, we kindly ask that you contact us first before opening a dispute or chargeback.
Our support team is committed to resolving any concerns quickly and fairly. In many cases, contacting us directly allows for a faster solution than initiating a dispute through your payment provider.
Please note that disputes and chargebacks may extend the resolution process due to additional review procedures required by financial institutions.
For assistance, please contact:
Return Eligibility
To be eligible for a return:
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The item must be unused.
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The item must be in its original condition.
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The item must be returned in its original packaging.
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A return request must be submitted within 30 days of delivery.
Items marked as "Final Sale" or otherwise stated as non-returnable are not eligible for refunds or returns.
Return Process
To initiate a return, please contact:
Include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Our support team will provide further instructions regarding the return process.
Please package returned items securely to avoid damage during transit.
Return Shipping Costs
Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping service, as Korvo cannot guarantee receipt of returned items without valid tracking information.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed within 5 business days to the original payment method used during checkout.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact:
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Personalized products
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Custom-made products
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Final Sale items
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Clearance items marked as non-returnable
Undelivered, Refused, or Uncollected Orders
Orders cannot be refunded before delivery has been completed.
If you no longer wish to keep your order, you must first receive the package and then follow the standard return process outlined above.
We do not provide refunds for:
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Refused deliveries
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Packages intentionally rejected upon delivery
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Packages left uncollected at pickup locations
If a package is returned due to being uncollected, a processing fee of €10 may be deducted from the refund amount.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
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Your order number
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Clear photographs of the issue
Our team will work to resolve the matter as quickly as possible.
Contact Information
For any questions regarding returns, refunds, or exchanges, please contact:
Korvo Support
Email: korvo.support@gmail.com
We aim to respond to all inquiries within 24 hours.
Return Warehouse
Please note that our fulfillment and return warehouse is located in Asia.
If a return is approved, return instructions and the appropriate return address will be provided by our support team.
By placing an order with Korvo, you acknowledge and agree to the terms outlined in this Refund Policy.